• A sketch floor plan is drawn to record the basic room layout on each floor and identify which rooms have fixed heat sources.

  • Assessment of where the property might adjoin other dwellings or commercial buildings and which walls are direct to outside (to determine the rate heat is lost through the structures).

  • If applicable and safe to do so, access is required to all loft areas to record insulation type & thickness. (The surveyor can provide a ladder if required).

  • Record how the dwelling is heated and how the system is controlled.

  • Obtaining photo evidence of everything itemised in the report in the event the assessment is selected for an accuracy/quality control audit (no extra visit is required - an audit is desktop only from site notes provided by the assessor.)


  • Detailed examination of the external structure to determine the construction type and how well heat is retained by the materials used. The values are pre-set in the software as designed by BRE. (Building Research Establishment).

  • Identifying the glass type (single/double/triple), glazing gap, frame type, (metal/timber/UPVC), compass orientation and m2 area of every individual window. Where possible, determining the age of each window to allocate the correct thermal performance.

  • Identifying the wall type/s from thickness and brickwork bond, noting any retro-installed insulation (cavity fill, internal or external).

  • Identifying vents/outlets where air is naturally escaping or mechanically extracted.

  • Applying the appropriate U-values (thermal performance) for each different element and area.


  • A brief walk-around of every room in the dwelling to count heaters/radiators (and the proportion having thermostatic valves), number & type of opening windows and proportion of low energy lighting installed in the fixed wiring circuits.

  • For centrally heated dwellings, verifying the exact make & model of boiler and method of heating domestic hot water (usually the same boiler). Ascertaining how boiler running-time and room temperatures are controlled - normally by programmer, wall mounted thermostat and sometimes individually adjustable radiator thermostats (TRV’s). Where installed, the type of individual supplementary heaters including the fuel type used.

  • On regular non-combi systems, measuring hot water storage tank capacity, insulation type and if temperature is independently user-controlled by cylinder thermostat.

Home EPC’s Accreditation Company, Elmhurst Energy has also published further useful EPC information about how a rating is calculated and the importance of documentary evidence to support the surveyor’s on-site observations. This can be viewed on their website via the link below:

What to expect from a Domestic EPC Assessment - Elmhurst Energy

* Special considerations following the pandemic experience

It is a relief for everyone that daily interactions are normal again. However, more susceptible occupiers may feel more comfortable if the surveyor wears a protective mask & observes distancing during the survey. Please mention this when contacting us.